Privacy Policy - revplus.tech

Privacy Policy for REVPLUS (www.revplus.tech)

Last Updated: June 14, 2025

Effective Date: June 14, 2025

Website: www.revplus.tech
Platform Name: REVPLUS
Registered Company Name: JM Official

This Privacy Policy describes how JM Official (hereinafter referred to as “we,” “us,” or “our”), a company registered in India, collects, uses, processes, discloses, and protects your personal data when you use our online platform, REVPLUS (www.revplus.tech), which leverages AI and automation to streamline and accelerate sales processes, with a specific focus on lead generation.

We are committed to protecting your privacy and handling your personal data with transparency and integrity, in compliance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act, 2023) of India, and relevant international regulations such as the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA) and the California Consumer Privacy Act (CCPA) for California residents, where applicable.

Introduction
Definitions
What Information We Collect
- Information You Provide to Us
- Information We Collect Automatically
- Information We Collect from Third Parties
How We Use Your Information (Purpose of Processing)
Lawful Basis for Processing Your Information
How We Share Your Information
International Data Transfers
Data Retention
Your Rights (Data Principal Rights)
Data Security
Cookies and Tracking Technologies
Third-Party Links and Services
Children’s Privacy
Changes to This Privacy Policy
Grievance Redressal Mechanism & Contact Us

1. Introduction

This Privacy Policy applies to all services offered by REVPLUS through its website www.revplus.tech. By accessing or using REVPLUS, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use REVPLUS.

Our primary goal in collecting information is to provide and improve our services, enhance user experience, and ensure the security of our platform. While REVPLUS utilizes AI and automation extensively for lead generation, we recognize that not every aspect of sales should be automated, and we ensure human oversight where necessary, particularly concerning personal data.

2. Definitions

Personal Data (or Personal Information): Any information that relates to a Data Principal and by which the Data Principal can be identified. This includes names, email addresses, IP addresses, location data, and other identifiers.

Data Principal: The individual to whom the personal data relates (i.e., you, the user of REVPLUS, or your customers whose data you process through REVPLUS).

Data Fiduciary: In the context of the DPDP Act, 2023, this is JM Official, the entity that determines the purpose and means of processing personal data.

Data Processor: An entity that processes personal data on behalf of a Data Fiduciary. (e.g., a cloud service provider used by JM Official).

Processing: Any operation performed on personal data, whether automated or not, such as collection, recording, organization, structuring, storage, adaptation, retrieval, use, disclosure, dissemination, or erasure.

Consent: As per DPDP Act, 2023, consent must be free, specific, informed, unconditional, and unambiguous, with a clear affirmative action.

3. What Information We Collect

We collect various types of information to provide and improve our services.

a. Information You Provide to Us

This includes data you directly input or provide when interacting with REVPLUS:

Account Information: When you register for REVPLUS, we collect your name, email address, company name, job title, phone number, and password.
Customer Data (Provided by you for lead generation): As part of using our lead generation service, you may upload or input contact details, company information, and other personal data related to your prospective customers (leads). This may include names, email addresses, phone numbers, company names, job titles, and publicly available professional information. You are responsible for ensuring you have the necessary rights and consents to provide this data to us for processing.
Communication Data: Information you provide when you communicate with us, such as customer support inquiries, feedback, or survey responses.
Payment Information: If you subscribe to paid services, we collect payment details (e.g., credit card number, billing address). This is processed securely by our third-party payment gateway providers, and we do not store sensitive payment card data on our servers.

b. Information We Collect Automatically

When you access or use REVPLUS, we automatically collect certain information about your device and usage:

Device and Usage Information: IP address, browser type and version, operating system, device identifiers, referral source, pages viewed, time spent on pages, clickstream data, access times, and other statistics related to your use of the platform.
Log Data: Information that your browser automatically sends whenever you visit a website, including your IP address, browser type, pages you visit on REVPLUS, and the date and time of your visit.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your Browse activities, preferences, and interactions with REVPLUS. For more details, please refer to Section 11 (Cookies and Tracking Technologies).

c. Information We Collect from Third Parties

We may receive information about you from third-party sources, such as:

Publicly Available Sources: Professional social networks (e.g., LinkedIn), company websites, or publicly accessible databases, especially for enriching lead data (only to the extent permitted by law and relevant terms of service).
Service Providers: Third-party vendors who provide services to us, such as analytics providers, advertising partners, or customer support tools, may share information with us that helps us improve our services.

4. How We Use Your Information (Purpose of Processing)

We use the information we collect for the following purposes:

To Provide and Maintain Our Services: To operate, maintain, and provide all features of REVPLUS, including managing your account, providing lead generation services, and processing transactions.
To Improve and Personalize Our Services: To understand how you and your team use REVPLUS, analyze usage trends, develop new features, and personalize your experience. This includes using AI to optimize lead generation algorithms.
To Communicate with You: To send you service-related communications (e.g., account verification, technical notices, security alerts, updates), respond to your inquiries, and provide customer support.
For Marketing and Promotion: To send you promotional communications about REVPLUS’s features, updates, special offers, or related products/services that may be of interest to you. You can opt-out of these communications at any time.
For Security and Fraud Prevention: To protect REVPLUS and our users from fraud, unauthorized access, and other security threats.
For Legal Compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.
For Research and Development: To conduct research and analysis to understand market trends, improve our AI models, and develop new products and features.
To Facilitate Lead Generation: To process the customer data you provide to us through our AI and automation tools to identify, qualify, and manage leads for your sales team.

5. Lawful Basis for Processing Your Information

Under the DPDP Act, 2023, and GDPR, we must have a lawful basis for processing your personal data. We rely on the following bases:

Consent: Where you have given your explicit, informed, and unambiguous consent for us to process your personal data for a specific purpose (e.g., for marketing communications, or for processing certain types of data for lead generation as per your instructions). You have the right to withdraw your consent at any time.
Contractual Necessity: Where processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (e.g., to provide you with access to REVPLUS and its features).
Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, and your interests and fundamental rights do not override those interests. This includes improving our services, preventing fraud, ensuring network and information security, and direct marketing where permitted by law.
Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject (e.g., maintaining records for tax purposes, responding to lawful requests from public authorities).

6. How We Share Your Information

We do not sell your personal data. We may share your information with the following categories of recipients:

Your Organization: We share your account information and your team’s usage data with your company administrator or relevant personnel within your organization for account management and service optimization.
Service Providers (Data Processors): We engage trusted third-party service providers who perform functions on our behalf, such as cloud hosting (e.g., AWS, Google Cloud), payment processing, email delivery, customer support, analytics, and data enrichment. These providers are contractually obligated to protect your data and use it only for the purposes for which we disclose it to them.
Affiliates and Subsidiaries: We may share information with companies within the JM Official corporate family that are subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.
Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal data.
Legal Requirements and Law Enforcement: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, government audit, or subpoena). We may also disclose information to enforce our terms and conditions, protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

7. International Data Transfers

As an Indian company, JM Official’s primary data storage and processing may occur in India. However, due to the nature of cloud services and international operations, your personal data may be transferred to, stored, and processed in countries outside India (e.g., where our cloud service providers’ servers are located, which could be the USA, EU, etc.).

When transferring data outside India, we will ensure that appropriate safeguards are in place as required by the DPDP Act, 2023, and other applicable data protection laws. This may include:

Transferring data to countries deemed to provide an adequate level of data protection by the Indian government (when such a list is published).
Implementing standard contractual clauses (SCCs) or other appropriate legal mechanisms approved by relevant authorities (e.g., for GDPR compliance).
Ensuring that the recipient implements appropriate technical and organizational security measures.

By using REVPLUS, you acknowledge and agree to the potential transfer of your personal data outside your country of residence.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Account Data: We retain your account information as long as your account is active to provide you with services.
Customer Data (Leads): Data you upload for lead generation will be retained according to your instructions or until it is no longer necessary for the purpose for which it was provided, or as required by law.
Usage Data: We may retain usage data for longer periods if it is used for security, to improve the functionality of our service, or we are legally obligated to retain this data for longer periods.

When personal data is no longer required, we will securely delete or anonymize it.

9. Your Rights (Data Principal Rights)

As a Data Principal, you have certain rights concerning your personal data under the DPDP Act, 2023, and other applicable laws (e.g., GDPR, CCPA). These rights may include:

Right to Access and Information (Right to Know): You have the right to obtain confirmation from us as to whether or not your personal data is being processed, and, where that is the case, access to the personal data and specific information about its processing.
Right to Correction, Completion, and Updating: You have the right to request the correction, completion, or updating of inaccurate or incomplete personal data.
Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
Right to Nomination: Under the DPDP Act, 2023, you have the right to nominate a person who will exercise your rights in the event of your death or incapacity.
Right to Grievance Redressal: You have the right to have a readily available means of grievance redressal provided by us in respect of any act or omission by us regarding the performance of our obligations in relation to your personal data.
Right to Object to Processing/Opt-out: You may have the right to object to the processing of your personal data under certain circumstances, including for direct marketing purposes.
Right to Data Portability: Where technically feasible, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another Data Fiduciary.
Right to Withdraw Consent: Where we rely on your consent for processing your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Grievance Officer using the contact details provided in Section 15. We will respond to your request in accordance with applicable laws. Please note that we may require you to verify your identity before processing your request.

10. Data Security

We implement reasonable and appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption: Using encryption (e.g., SSL/TLS) for data in transit and at rest.
Access Controls: Restricting access to personal data to authorized personnel on a need-to-know basis.
Regular Security Audits: Conducting periodic security assessments and vulnerability scans.
Employee Training: Training our employees on data protection and security best practices.
Backup and Recovery: Implementing robust data backup and disaster recovery procedures.

Despite our efforts, no security system is impenetrable, and we cannot guarantee 100% security of your data. In the event of a personal data breach, we will notify the Data Protection Board of India and affected Data Principals in accordance with the DPDP Act, 2023, and other applicable laws.

11. Cookies and Tracking Technologies

REVPLUS uses “cookies” and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts.

What are Cookies? Cookies are small text files placed on your device by a web server when you access our website. They store information about your Browse activities.

How We Use Cookies:

Strictly Necessary Cookies: Essential for the operation of REVPLUS, enabling core functionalities like secure login.

Analytical/Performance Cookies: Help us understand how users interact with our website by collecting information about visits and traffic sources. This helps us improve our site’s performance.

Functionality Cookies: Used to recognize you when you return to our website, allowing us to personalize content for you and remember your preferences.

Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We may use this information to make our website and the advertising displayed on it more relevant to your interests.

Your Choices: Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies or receive a warning before a cookie is stored. However, if you disable cookies, some features of REVPLUS may not function properly.

Cookie Consent: We will obtain your consent for the use of non-essential cookies via a cookie consent banner upon your first visit to our website.

12. Third-Party Links and Services

REVPLUS may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.

13. Children’s Privacy

REVPLUS is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18 without verifiable parental consent, we will take steps to delete that information promptly. If you believe we might have any information from or about a child under 18, please contact us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technologies. When we make material changes, we will notify you by revising the “Last Updated” date at the top of this policy and, if the changes are significant, we may provide more prominent notice (e.g., by email or a notification on the REVPLUS platform).

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of REVPLUS after any changes to this Privacy Policy will constitute your acceptance of such changes.

15. Grievance Redressal Mechanism & Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, or to exercise your Data Principal rights, please contact our Grievance Officer:

Grievance Officer Name: Jose Manuel, Email: support@revplus.tech, Address: Kaggalipura, Kanakapura road, Bangalore, Karnataka, India. Pincode: 560082

We are committed to resolving your concerns and will respond to your queries promptly, as required by the DPDP Act, 2023.