Privacy Policy

This Privacy Policy describes how JM Official (hereinafter referred to as "we," "us," or "our"), a company registered in India, collects, uses, processes, discloses, and protects your personal data when you use our online platform, Revplus (www.revplus.tech), which leverages AI and automation to streamline and accelerate sales processes, with a specific focus on lead generation.

We are committed to protecting your privacy and handling your personal data with transparency and integrity, in compliance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act, 2023) of India, and relevant international regulations such as the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA) and the California Consumer Privacy Act (CCPA) for California residents, where applicable.

Table of Contents

1. Introduction

This Privacy Policy applies to all services offered by Revplus through its website www.revplus.tech. By accessing or using Revplus, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use Revplus.

Our primary goal in collecting information is to provide and improve our services, enhance user experience, and ensure the security of our platform. While Revplus utilizes AI and automation extensively for lead generation, we recognize that not every aspect of sales should be automated, and we ensure human oversight where necessary, particularly concerning personal data.

2. Definitions

Personal Data (or Personal Information):

Any information that relates to a Data Principal and by which the Data Principal can be identified. This includes names, email addresses, IP addresses, location data, and other identifiers.

Data Principal:

The individual to whom the personal data relates (i.e., you, the user of Revplus, or your customers whose data you process through Revplus).

Data Fiduciary:

In the context of the DPDP Act, 2023, this is JM Official, the entity that determines the purpose and means of processing personal data.

Data Processor:

An entity that processes personal data on behalf of a Data Fiduciary (e.g., a cloud service provider used by JM Official).

Processing:

Any operation performed on personal data, whether automated or not, such as collection, recording, organization, structuring, storage, adaptation, retrieval, use, disclosure, dissemination, or erasure.

Consent:

As per DPDP Act, 2023, consent must be free, specific, informed, unconditional, and unambiguous, with a clear affirmative action.

3. What Information We Collect

We collect various types of information to provide and improve our services.

a. Information You Provide to Us

This includes data you directly input or provide when interacting with Revplus:

• Account Information: When you register for Revplus, we collect your name, email address, company name, job title, phone number, and password.
• Customer Data: As part of using our lead generation service, you may upload contact details, company information, and other personal data related to your prospective customers. You are responsible for ensuring you have the necessary rights and consents to provide this data.
• Communication Data: Information you provide when you communicate with us, such as customer support inquiries, feedback, or survey responses.
• Payment Information: If you subscribe to paid services, we collect payment details. This is processed securely by our third-party payment gateway providers.

b. Information We Collect Automatically

• Device and Usage Information: IP address, browser type and version, operating system, device identifiers, referral source, pages viewed, time spent on pages, and clickstream data.
• Log Data: Information that your browser automatically sends whenever you visit a website.
• Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing activities.

c. Information We Collect from Third Parties

• Publicly Available Sources: Professional social networks (e.g., LinkedIn), company websites, or publicly accessible databases.
• Service Providers: Third-party vendors who provide services to us may share information that helps us improve our services.

4. How We Use Your Information (Purpose of Processing)

We use the information we collect for the following purposes:

• To Provide and Maintain Our Services: To operate and maintain all features of Revplus, including managing your account and processing transactions.
• To Improve and Personalize Our Services: To understand usage patterns, analyze trends, develop new features, and personalize your experience.
• To Communicate with You: To send service-related communications, respond to inquiries, and provide customer support.
• For Marketing and Promotion: To send promotional communications (you can opt-out at any time).
• For Security and Fraud Prevention: To protect Revplus and our users from security threats.
• For Legal Compliance: To comply with legal obligations and enforce our agreements.
• For Research and Development: To improve our AI models and develop new features.
• To Facilitate Lead Generation: To process customer data through our AI and automation tools.

5. Lawful Basis for Processing Your Information

Under the DPDP Act, 2023, and GDPR, we must have a lawful basis for processing your personal data. We rely on:

• Consent: Where you have given explicit, informed consent for specific purposes.
• Contractual Necessity: Where processing is necessary to provide services under our contract with you.
• Legitimate Interests: Where processing serves our legitimate interests, provided your rights are not overridden.
• Legal Obligation: Where processing is required by law.

6. How We Share Your Information

We do not sell your personal data. We may share your information with:

• Your Organization: With your company administrator for account management.
• Service Providers: Third-party service providers who perform functions on our behalf (cloud hosting, payment processing, analytics).
• Affiliates and Subsidiaries: Companies within the JM Official corporate family.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.
• Legal Requirements: When required by law or in response to legal requests.
• With Your Consent: When you explicitly consent to sharing.

7. International Data Transfers

As an Indian company, JM Official's primary data storage and processing may occur in India. However, your personal data may be transferred to and processed in countries outside India where our cloud service providers' servers are located.

When transferring data outside India, we ensure appropriate safeguards are in place as required by the DPDP Act, 2023, and other applicable laws. By using Revplus, you acknowledge and agree to the potential transfer of your personal data outside your country of residence.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Account Data: Retained as long as your account is active.
• Customer Data (Leads): Retained according to your instructions or legal requirements.
• Usage Data: May be retained longer for security or legal compliance purposes.

When personal data is no longer required, we will securely delete or anonymize it.

9. Your Rights (Data Principal Rights)

As a Data Principal, you have certain rights concerning your personal data:

• Right to Access: Obtain confirmation and access to your personal data.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data under certain circumstances.
• Right to Nomination: Nominate a person to exercise your rights in the event of death or incapacity.
• Right to Grievance Redressal: Access to our grievance redressal mechanism.
• Right to Object: Object to processing under certain circumstances.
• Right to Data Portability: Receive your data in a machine-readable format.
• Right to Withdraw Consent: Withdraw consent at any time.

To exercise any of these rights, please contact our Grievance Officer using the details in Section 15.

10. Data Security

We implement reasonable technical and organizational measures to protect your personal data:

• Encryption: Using encryption (SSL/TLS) for data in transit and at rest.
• Access Controls: Restricting access to authorized personnel only.
• Regular Security Audits: Conducting periodic assessments and vulnerability scans.
• Employee Training: Training employees on data protection best practices.
• Backup and Recovery: Implementing robust backup and disaster recovery procedures.

Despite our efforts, no security system is impenetrable. In the event of a breach, we will notify relevant authorities and affected individuals as required by law.

11. Cookies and Tracking Technologies

Revplus uses cookies and similar tracking technologies to enhance your experience.

What are Cookies?

Cookies are small text files placed on your device by a web server. They store information about your browsing activities.

How We Use Cookies:

• Strictly Necessary Cookies: Essential for core functionalities like secure login.
• Analytical/Performance Cookies: Help us understand user interactions and improve site performance.
• Functionality Cookies: Recognize you when you return and remember your preferences.
• Targeting/Advertising Cookies: Make advertising more relevant to your interests.

Your Choices:

You can modify your browser settings to decline cookies, though this may affect some features of Revplus.

12. Third-Party Links and Services

Revplus may contain links to third-party websites or services. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites. We encourage you to review their privacy policies.

13. Children's Privacy

Revplus is not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware of such collection, we will promptly delete that information. If you believe we have information from a child under 18, please contact us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by revising the "Last Updated" date and, if significant, provide more prominent notice.

We encourage you to review this Privacy Policy periodically. Your continued use of Revplus after changes constitutes acceptance of those changes.

15. Grievance Redressal Mechanism & Contact Us

For questions, concerns, or requests regarding this Privacy Policy or to exercise your rights, please contact our Grievance Officer:

We are committed to resolving your concerns and will respond to your queries promptly, as required by the DPDP Act, 2023.